Last Updated: 31 October 2024

 

Welcome to the Shipping and Returns Policy for Graham W. Scott - New Zealand Business Mentor (“we,” “us,” or “our”). 

 

This policy explains our terms regarding the delivery, return, and refund of physical and digital products purchased through our website (“Site”).

 

1. Shipping Policy

 

1.1 Order Processing

 

• Order Confirmation: Once an order is placed, you will receive a confirmation email with details of your purchase. Please check your spam or junk folder if you do not receive this email within a few minutes.

 

• Processing Time: Orders are typically processed within 1-3 business days, excluding weekends and public holidays.

 

1.2 Shipping Rates & Delivery Estimates

 

• Shipping Costs: Shipping costs depend on the size and weight of the item and your delivery location. You can view applicable shipping fees at checkout before finalising your order.

 

• Delivery Timeframes: We strive to deliver within New Zealand within 5-10 business days after processing your order. International shipping may take 10-21 business days depending on the destination.

 

• Delays: Delivery may be delayed due to unforeseen circumstances, such as customs processing for international shipments, holiday volumes, or weather-related issues. We will notify you if we anticipate a delay.

 

1.3 Digital Products and Online Services

 

• Instant Access: Digital products, such as eBooks, downloadable resources, or access to online courses, are available for immediate download or access upon purchase completion.

 

• Access Link: After purchase, you will receive an email containing an access link or download instructions. If you encounter issues, please contact us at graham@grahamwscott.com.

 

1.4 Order Tracking

 

• For physical products, a tracking number will be provided once the order is shipped. You can use this tracking number to monitor the delivery status of your order.

 

• If you have any questions regarding the status of your order, please contact us at graham@grahamwscott.com

 

2. Returns Policy

 

2.1 Eligibility for Returns

 

• Physical Products: If you are not completely satisfied with your purchase, eligible items can be returned within 14 days of delivery. Items must be in their original, unused condition and packaging. Return shipping costs are the responsibility of the customer unless the item was defective or incorrect.

 

• Digital Products: Due to the nature of digital products, all digital sales are final, and refunds or exchanges are not permitted once access has been granted or a download has been initiated.

 

• Event Tickets or Bookings: Purchases for one-on-one sessions, workshops, or event tickets are non-refundable but may be eligible for rescheduling or credit at our discretion. Please contact us as soon as possible if you need to adjust a booking.

 

2.2 Non-Returnable Items

 

• Personalised or customised items

 

• Opened or used products (unless defective)

 

• Items not in their original packaging

 

• Digital products or content that has already been downloaded or accessed

 

2.3 Return Process

 

To initiate a return, please follow these steps:

 

• Step 1: Contact us at graham@grahamwscott.com with your order number and reason for the return.

 

• Step 2: We will review your request and, if eligible, provide instructions for returning the item.

 

• Step 3: Ship the item back to us using a trackable shipping method. Please retain your shipping receipt as we are not responsible for items lost in transit.

 

3. Refunds Policy

 

3.1 Refund Eligibility

 

• Refunds are available for eligible returns as described above.

 

• Refunds are also provided if you received a defective or incorrect item. In such cases, we will cover the return shipping cost.

 

• Refunds are not available for digital products, downloaded items, or completed services.

 

3.2 Refund Process

 

• Inspection: Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria.

 

• Processing Time: If approved, refunds will be processed within 5-7 business days to your original payment method.

 

• Digital Products & Services: Refunds for digital products or online services are only granted in cases of technical issues that prevent access to purchased content, and which could not be resolved.

 

• We do not offer direct exchanges. If you wish to exchange a product, please follow the return process above and place a new order for the desired item.

 

5. Cancellations

 

• Physical Products: Orders can be canceled before they are shipped by contacting us at graham@grahamwscott.com. Once an order has been shipped, you may proceed with a return as outlined above.

 

• Digital Products and Services: Orders for digital products or online services are final and cannot be canceled once access has been granted.

 

• Bookings and Appointments: Cancellations for appointments, workshops, or events must be made at least 48 hours in advance to be eligible for rescheduling. Refunds for cancellations are not provided, but we may issue a credit at our discretion.

 

6. Contact Information

 

For questions or assistance regarding our Shipping and Returns Policy, please contact us:

 

• Email:       graham@grahamwscott.com

• Phone:      021 612 723

• Address:  1A Donald Lane, Cambridge 3434, New Zealand